Shipping policy

1. Order Processing Time

• All orders are processed within 1 to 2 business days (excluding Sundays and public holidays) after order confirmation.

• Once your order is packed and dispatched, you will receive a confirmation call, SMS, or WhatsApp message along with your tracking details.

2. Shipping Rates & Delivery Estimates 

We ship nationwide across Pakistan using reliable courier services (such as TCS, Leopards, Trax, or CallCourier).

Note: Delivery times may occasionally extend slightly during peak shopping seasons, severe weather conditions, or unforeseen local transit delays.

3. Cash on Delivery (COD)

• We offer Cash on Delivery (COD) as a secure payment method for your convenience across all major cities and towns in Pakistan.

• Please ensure someone is available at the provided address to receive the package and pay the exact cash amount to the delivery courier.

4. Order Tracking

• Once your order leaves our warehouse, a tracking number and courier link will be shared via your registered contact details so you can monitor your shipment's journey in real-time.

5. Incorrect Address or Contact Information

• It is the customer's responsibility to provide a complete and accurate delivery address and active phone number.

• If you need to make any changes, please contact us immediately via WhatsApp or email. Once the order has been handed over to the courier company, address changes cannot be processed.

6. Failed Deliveries

• The courier agent will attempt delivery 1 to 2 times. If the package cannot be delivered due to an unresponsive phone number or unavailable recipient, the shipment will be returned to us, and future orders may require upfront payment.

7. Contact Us

If you have any questions, delivery delays, or concerns regarding your shipment, feel free to reach out to us:

• WhatsApp / Phone: 03052999818

• Email: hashaam1528@gmail.com

• Business Hours: Monday – Saturday (10:00 AM – 7:00 PM)